Delivery & Returns

Shipping

All purchases made from the Uniform Wares website can be shipped to each of the following destinations: United Kingdom, EU countries, United States, Canada.  Rest of World delivery destinations include: Andorra, Australia, China, Gibraltar, Hong Kong, Iceland, Indonesia, Japan, San Marino, South Korea, Malaysia, Monaco, New Zealand, Saudi Arabia, Serbia, Singapore, Switzerland, Taiwan, Thailand and United Arab Emirates.

Orders placed before 1pm (GMT/BST) will be dispatched the same day with delivery guaranteed for the next working day to all United Kingdom (excludes Northern Ireland, which takes 2 working days for delivery), Europe, United State and Canada destinations. Rest of world destinations take 2-3 working days for delivery.

All UK orders are shipped using FedEx Next Working Day service and other destinations are shipped using FedEx Express service. Once your order has been packaged and dispatched, your FedEx tracking number will be sent to you via email so you can track your item online and follow its progress. All deliveries are fully insured and a signature will be required upon delivery.

All orders placed after 1pm (GMT/BST) will be dispatched the next working day. Please note FedEx deliveries only apply from Monday - Friday, we do not currently offer a Saturday delivery service.  

Please note that ...
Once an order has been dispatched, we are unable to redirect it.
FedEx will attempt delivery 3 times to your chosen delivery address. If delivery is unsuccessful after the third try, the item will be returned to us. If you would like a redelivery to be arranged to the same or to a different address, a separate fee may apply. Contact us here for more information.
We are unable to ship to P.O. boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses.

Delivery Times and Costs

UK Guaranteed next working day (excl. NI) - £6.00
EU Guaranteed next working day - £15.00
USA & Canada Guaranteed next working day - US$20.00
Rest of World 2–3 working days - US$30.00

The estimated delivery times above are to be used as a guide only and commence from the date of dispatch. Uniform Wares is not responsible for any delays caused by the customs clearance process in overseas countries.

Duties and Taxes

All relevant import taxes, duties and shipping are included within the individual product price. VAT will be applied to orders dispatched within the United Kingdom (excluding the Channel Islands) and the EU.

Returns

Returns are only accepted for items purchased directly from the Uniform Wares website within 30 days of purchase. Items returned must be received in new, unused and re-sellable condition, with the original packaging and any protective coverings and product information.

Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer.

Items returned which were purchased as gifts will be dealt with on an individual basis.

Returns received after 30 days of original receipt may be accepted at the discretion of Uniform Wares and will be for store credit only. This does not affect your statutory rights.

How To Make A Return

If you have purchased your item through the Uniform Wares website please use the following steps as a guide to returning an item

  1. Log in to your Uniform Wares account 
  2. Go to 'Your Orders' and select the item you would like to return or exchange
  3. Complete the required fields for your return and in the comments section include either: 

4. Once you have submitted your return, please print out the 'Return Request' email and a member of our Customer Care team will arrange the FedEx collection (UK Customers) or create a shipping label (International Customers) that will be sent to you via email
5. Please pack the merchandise in a well-sealed box (preferably the one it was delivered in) along with a copy of the original Delivery Note and the Return Request email
6. If you have a collection scheduled, the FedEx driver will bring the shipping label with them (UK Customers). For international returns, once you have received your shipping label please attach it to the outside of your package and drop off at any FedEx Shipping Office Location - to find your nearest FedEx location click here

What Happens Next - We will assess whether the returned goods are in perfect, unused condition, and if so, the refund will be made within 5 working days. We will only refund to the same payment card used to place the original order.

If the goods are not of acceptable condition, we will contact you to offer a reduced refund or to arrange to send them back to you.

Uniform Wares will not take responsibility for any Customs Charges incurred on returned items.

Once we receive your returned item we will aim to process it straight away although this may take up to 5 working days.

Original and return shipping costs for returned items will not be refunded.