Shipping Method

Orders placed before 1 pm (GMT) will be dispatched the same day with Guaranteed next working day delivery for all UK, EU, US and Canadian delivery destinations (Rest of world destinations 3-5 working days). All UK and International orders are shipped using FedEx UK 'Next Day' or FedEx Express 'Priority' service. Once your order has been packaged and dispatched by us your FedEx tracking number will sent to you via email so you can track your item online and follow it's progress. All deliveries are fully insured and a signature will be required upon delivery.

All orders placed after 1pm (GMT) will be dispatched next working day, please note FedEx guaranteed next day deliveries only apply Monday - Friday. If an order is placed after 1pm (GMT) Friday it will be dispatched the following Monday.

Please note that once an order has been dispatched we are unable to redirect it.

Shipping Rates and Delivery Times

Tax Free Shopping for Non EU Customers

Customers outside the EU are exempt from UK value added tax when shopping on our site. VAT at 20.0 % of the total amount for goods will be deducted from the shoppiong basket total when a ROW destination country is selected at the checkout. Approximate prices in alternative currencies can be viewed by selecting the currency tab at the top of the site. Prices are shown for EU and tax free checkout.

Current "Rest of World" delivery countries include - Australia, China, Hong Kong, Iceland, Indonesia, Japan, Malaysia, New Zealand, Norway, Saudi Arabia, South Africa, South Korea, Singapore, Switzerland, Thailand and UAE.

The estimated delivery times above are to be used as a guide only and commence from the date of dispatch. Uniform Wares is not responsible for any delays caused by the customs clearance process.

Please note that the shipping rates stated above are not inclusive of any taxes, duties or import fees that may be charged when a package reaches it's destination country. All orders are shipped DDU (Delivered Duty Unpaid).

If you are not 100% satisfied with your timepiece from Uniform Wares you can return it to us for an exchange or refund provided it is returned to us within 14 Days of order receipt.

Returns are only accepted for items purchased directly from uniformwares.com. If your item was purchased from one of Uniform Wares' retail partners please consult the Retailer Returns section.

Items returned for refund or exchange must be returned in new, unused and re-sellable condition, with the original packaging and any protective coverings and product information. Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer.

Items returned as gifts will be dealt with on an individual basis.

Returns received after 14 days of original receipt may be accepted at the discretion of Uniform Wares for store credit only. This does not affect your statutory rights.

Gift Returns Policy

Products purchased as gifts can only be returned for refund or exchange by the original purchaser. Uniform Wares are unable to refund postage on returned gift items. Gift exchanges will show on the order history of the original purchaser. Please include a suitable delivery address for us to despatch exchanged products to. All deliveries require a signature on receipt. Products purchased as gifts that have not been used or worn may be eligible for an extension of the return period. This will be evaluated on case by case basis.

Gift vouchers are non-refundable

How To Make A Return

If you have purchased your wristwatch through the the Uniform Wares website and no longer than 14 days have passed since your purchase, you can simply login to your account, navigate to your order history and return your watch for refund or exchange. If you have purchased your wristwatch through an authorised Uniform Wares retailer you can also return via our website. To do this please visit www.uniformwares.com/register and set up an account; once your account is created you can choose to 'return an item'. Please follows the steps until a PDF Returns Form is ready to print.

Follow the instructions on the Returns Form regarding suitable packaging, please ensure wristwatches are sent back using your standard national delivery service ensuring the item is adequately insured and trackable. If returning an item from outside of the EU, ensure you mark the items as ‘Goods Returned Under Warranty' on the shipping documents. Uniform Wares will not take responsibility for any Customs Charges incurred on returned items.

Once we receive your returned item we will aim to process it straight away although this may take up to seven days. Refunds will take up to 5 business days to clear but may take longer to appear on bank or credit card statements. Original and return shipping costs for returned items will not be refunded. Items that require repair may take up to four weeks to process.

When replacement or repaired items are dispatched you will receive an Item Dispatched email with it's FedEx tracking number. Items sent to destinations outside of the EU will be shipped as "Returns" so duplicate import duty, taxes or customs charges are not incurred.

What Happens If My Timepiece Develops a Fault ?

If your Uniform Wares Timepiece develops a fault within the Warranty period, you will need to return it to us for repair. Only our dedicated service centre is authorised to carry out work on Uniform Wares timepieces. Warranty and Care information can be found on the Information Sheet included with your Timepiece. All Repairs are generally carried out within three weeks and will be sent back securely using FedEx UK or FedEx Express to your designated return address.

If you accidentally damage your timepiece or it develops a fault outside of its stated warranty period, please click through to the Service & Repair section on the site for further information on the repair procedure and pricing for individual models.

If you wish to return your timepiece after purchasing from a Uniform Wares authorised retail partner please contact them directly for returns procedure. If your timepiece develops a fault and is in warranty we still advise you to contact the original place of purchase who will be able to assist with clear information on returning the item to our repair centre from your location. If your watch is out of its stated warranty period, please consult the service and repair section on our website for information on sending your item to our service centre.

While browsing the website, items can be added to the shopping basket by selecting a specific item in it's drop down and then clicking the "Add to basket" button. You will be able to “Remove” items from the cart or make a change to the quantity or colour at any time. To do this simply navigate to the "Shopping Cart" make your adjustments then click on the “Update Cart” to confirm these changes.

Registering your details will allow you to:

• Easily track your orders progress online
• Review your past purchases
• Subscribe to the Uniform Wares Newsletter
• Manage your address book and shop with greater ease

Other Currencies

To show items on the site or in your basket in other currencies than GBP, select the desired currency at the top of the page. When you are ready to complete your order, click on “Checkout” button. If you haven't already, you will need to create a Uniform Wares Account which securely stores your contact and delivery information for your order with us. After this simply follow steps One to Four which will take you through the checkout process quickly and securely.

Forgotten Passwords

If you have forgotten your password, you can request to reset your password here. Once you have requested to reset your password Uniform Wares will email you a unique link that will guide you through the process to create a new password.

Security

To help ensure that your shopping experience is safe, simple and secure, Uniform Wares uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

Any card transactions that are taken over the phone by Uniform Wares are also processed securely by Sagepay. After a phone transaction is made card details are not kept by us, card details are disposed of securely.

Payment Methods

We accept VISA, Master Card, Maestro and Solo/Switch credit and debit cards, we also accept American Express payments and PayPal. All credit and debit card payments are handled by Sagepay, a secure online payment gateway that encrypts card details in a secure environment. If any problems arise when placing an order, please contact us by e-mail or phone.